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Selection process number: 2017-CSD-EA-BC-15768
Kelowna (British Columbia), Richmond (British Columbia), Surrey (British Columbia), Vancouver (British Columbia), Victoria (British Columbia)
Various tenures: Deployment, Indeterminate, Acting, Assignment/Secondment, Specified Period, Casual
$51,538 to $57,643
For further information on the organization, please visit Employment and Social Development Canada
Closing date: 25 July 2017 - 23:59, Pacific TimeWho can apply: Persons residing in Canada and Canadian citizens residing abroad.
Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to these locations.
Please note that candidates will not be considered to be on travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs (including travel for assessment purposes).
APPLICATION INFORMATION: Only on-line applications through the Public Service Resourcing System will be accepted. To submit an application on-line, please click on the button "Apply Online". Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605
Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.
The work environment will be attractive to people who are:
. highly motivated,
. quick learners,
. able to thrive in a fast-paced, high-volume environment.
We are looking for candidates who possesses and demonstrate:
. strong communication talents,
. excellent customer service skills,
. thinking skills,
. information-gathering and computer-keyboarding skills.
The work involves prolonged exposure to the public in an open environment. There is constant exposure to noise from office equipment, the clients and co-workers.
The ability to deal with stressful situations is essential for the incumbent.
Exposure to unpredictable and uncontrollable volumes of mail, or a room full of applicants may result in multiple demands for resources and pressure within tight service standards.
Exposure on a daily basis to a number of complex and/or urgent cases requires a shift in priorities. The work requires discretion to minimize possibility that discussions between clients and agents may be overheard.
There are frequent interruptions from colleagues, callers, applicants and visitors. There is a continuous requirement to deal with imposed service standards, report deadlines and to satisfy multiple concurrent demands made by management resulting in continuous intellectual and psychological effort.
Intent of the process
This process is being run simultaneously with selection process number 2017-CSD-EA-AB-15770. For all of the common qualifications, the same assessment tools will be used. Should you apply on all processes, you will be assessed for the common qualifications only once and the assessment will be applied to all processes. Separate pools of qualified candidates will be established for each process.
A qualified Pool of candidates will be established, and may be used to staff future vacancies (including similar positions, on a deployment, indeterminate, acting, assignment/secondment, specified period or Casual basis, at full or part time hours).
Positions to be filled: Number to be determined
Information you must provide
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
***Candidates must answer all screening questions, clearly demonstrating how they meet the essential criteria and, if applicable, asset qualifications within the specified word maximums. You must clearly identify WHEN and WHERE the qualification was obtained, and substantiate HOW you meet the qualification using concrete examples. Failure to do so will result in the rejection of your application.
***Your résumé must be submitted, and may be used as a secondary source to validate the experience and examples stated in the screening questions.
A secondary school diploma or employer-approved alternative (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma).
Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.
Experience in using technology including Internet and email.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
*Bilingual Imperative CBC/CBC
*Candidates interested in Bilingual positions who do not have Second Language Evaluation (SLE) results or whose SLE results have expired, will be required to be assessed. If required to do so, candidates must make themselves available on the scheduled testing date unless they have a valid reason which, if any, will be determined by the selection board, and may require a medical certificate.
Candidates with valid SLE results must email them to ESDC.W-T-Recruit-Recruter-GD.EDSC@pptc.gc.ca.
Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.
For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills
ABILITIES AND SKILLS
Ability to conduct interviews
Ability to analyze problems, make recommendations and make decisions in relation to work situations
Ability to communicate effectively orally and in writing
Ability to work under pressure
Ability to verify documents for accuracy
Ability to accurately enter data
Client service focus
Good interpersonal relationships
The following may be applied / assessed at a later date (may be needed for the job)
Successful completion of two (2) years post-secondary education from a recognized post-secondary institution (e.g. community college, CEGEP, university).
Experience in providing services to the general public involving obtaining and providing information requiring explanation or clarification (6 months cumulatively over the past three years).
Experience in applying legislation, policy and/or detailed procedures to specific situations in support of decision-making.
Willing and able to travel to and work at the service area’s alternate locations and to alternate points of service, based on operational requirements.
Willing and able to work outside core hours, including evenings and weekends, as per operational requirements.
Willing and able to work overtime as required.
Selected candidates will be required to successfully complete a 3-week full-time (37.5 hours per week) training course (travel may be required) and a structured 10-week apprenticeship program in order to qualify for continued employment.
Conditions of employment
Willing and able to travel for extended periods for training purposes.
Willing and able to work scheduled shifts and weekends as required.
Various Security Clearances:
Credit Check and Fingerprinting
Reliability security clearance
Secret security clearance
Note: Upon successful completion of the apprenticeship program, candidates will require Secret security clearance in alignment with duties requiring access to Secret designated areas and/or materials
ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.
Candidates are entitled to participate in the appointment process in the official language of their choice.
Applicants must specify the location(s) for which they are interested in their applications.
You must clearly indicate your education level. Proof of education will be requested at the assessment stage of this process.
Candidates with foreign educational credentials are required to provide proof of Canadian equivalency.
You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.
Failure to provide proof of education and/or Canadian equivalency will result in the rejection of your application.
A variety of assessment tools will be used. You will be advised of these tools at each assessment phase of this process.
You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.
A test may be administered.
A data entry test will be administered.
Interviews will be conducted.
A role play may be administered.
The assessment testing may be administered on weekdays, evenings and/or weekends. Applicants must be available for testing and/or interviews at prescribed locations in western Canada.
Tests/interviews will be conducted at the location(s) of the employer's choice and may require candidates to travel to the test/interview location(s).
Failure to attend assessments as scheduled may result in the rejection of your candidacy.
All communication relating to this process, including email correspondence may be used in the assessment of qualifications.
Reference checks will be conducted. Contact information (email address and telephone number) for 2 references at supervisory level must be submitted when requested.
The essential qualifications that are listed are mandatory. Interested persons must meet each of the essential qualifications to be appointed to the position, in a manner determined by the Selection Board.
A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.
Top-down ranking can be used at any stage of the assessment process where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score
Random selection may be used to identify which applicants will be assessed in this appointment process.
Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.
Successful candidates who are already employed with the Federal Public Service may be offered an assignment-secondment (approval from current manager is required) to the position in order to complete the Passport Officer Training Course and Qualifying Period. After successful completion of the training and Qualifying Period, candidates will be deployed to a Passport Officer position with no changes to their respective tenure/period of employment. Candidates who do not successfully complete the training and Qualifying Period will return to their substantive position.
Persons appointed from outside the public service will be on probation for the duration of the term (should the term be 12 months or less).
Please note that casual workers are hired for specified periods that may not exceed 90 working days in one calendar year, in a department or in an agency to which the Public Service Commission (PSC) has exclusive authority to make appointments.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Preference will be given to veterans and to Canadian citizens, in that order.
We thank all those who apply. Only those selected for further consideration will be contacted.